FAQs
Do you offer Free Shipping?
Yes! We offer Complimentary Shipping on eligible orders.
Free Standard Shipping:
- USA & Canada for order of $49 USD or more.
- International (Outside USA & Canada) for orders of $79 USD or more.
Standard Rates:
- USA & Canada: $6.99 USD flat rate
- International (Outside USA & Canada): $9.99 USD flat rate
For full details on shipping methods, rates, and estimated delivery times, please visit our Shipping Policy.
Where do you ship to?
DARABARA is based in Toronto, Canada.
We proudly ship worldwide! We serve customers in North America, Most of South America, Europe, and Asia.
See our comprehensive list of supported countries and detailed shipping information on our Shipping Policy page. If your country is not listed, please Contact Us, and we'll do our best to explore shipping options for you.
Order Processing Time
Orders are typically processed within 2-4 business days (Monday to Friday, excluding holidays).
Please note that processing times may vary for custom-made or handcrafted items. Check the product description on the item's page for specific processing time estimates if different from the standard.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking number.
Track My Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.
Please allow 24-48 hours for the tracking information to update after you receive the email.
You may also be able to find your tracking information by logging into your account and viewing your order history.
Custom Duties & Taxes
🇺🇸 Important Update on U.S. Tariff.
For destinations outside Canada and U.S., please be aware that your purchase may be subject to Value Added Tax (VAT), import duties, customs duties, or other taxes and fees levied by your destination country.
Currently, DARABARA does not collect these fees at the time of purchase.
These charges are the responsibility of the customer and may be payable upon arrival of your order.
Can I Return & Refund?
DARABARA offers 30-day free returns, some items are not eligible for return. You can request a return from your user account. Visit Refund Policy page for detailed return and refund rules.