Important Notice: Incorrect Error Message Regarding Shipping to Select Destinations

Important Notice: Incorrect Error Message Regarding Shipping to Select Destinations

2025-08-30 UPDATE: THE ISSUE NOW HAS BEEN SOLVED.

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Dear Valued Customers,

We have identified a known issue at the checkout page when shipping to the following destinations' addresses:

  • Belarus
  • Dominican Republic
  • Macao, China
  • Qatar
  • Saudi Arabia
  • Taiwan
  • Turkey
  • Vietnam

Shopify may initially display an incorrect error message stating that shipping is not available to your address.

Example Incorrect Error Message:

However, please proceed to populate the full shipping address information. Once the complete address is entered, the correct shipping rates will load:

We are actively working with Shopify to resolve this issue and sincerely apologize for any inconvenience this may cause.

Thank you for your understanding and continued support.

 

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FAQs

How Can I Get Free Shipping?

Yes! We offer Complimentary Standard Shipping on eligible orders.

  • Enjoy Free Standard Shipping on all orders shipping within the US* and Canada (no minimum purchase required).
  • For international destinations (outside the US & Canada), we offer Free Standard Shipping on orders totaling $79.00 USD or more.

For full details on shipping methods, rates, and estimated delivery times, please visit our Shipping Policy.

To What Countries Do You Ship?

DARABARA is based in Canada. We proudly ship worldwide! We serve customers in North America, Most of South America, Europe, and Asia.

See our comprehensive list of supported countries and detailed shipping information on our Shipping Policy page. If your country is not listed, please Contact Us, and we'll do our best to explore shipping options for you.

How Long Will It Take To Process My Order?

Orders are typically processed within 2-4 business days (Monday to Friday, excluding holidays).

Please note that processing times may vary for custom-made or handcrafted items. Check the product description on the item's page for specific processing time estimates if different from the standard.

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

How Can I Track My Order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.

Please allow 24-48 hours for the tracking information to update after you receive the email.

You may also be able to find your tracking information by logging into your account and viewing your order history.

Customs & Taxes on International Orders?

For destinations outside Canada, please be aware that your purchase may be subject to Value Added Tax (VAT), import duties, customs duties, or other taxes and fees levied by your destination country.

Currently, DARABARA does not collect these fees at the time of purchase.

These charges are the responsibility of the customer and may be payable upon arrival of your order.

What Are the Return & Refund Rules?

DARABARA offers 30-day free returns, some items are not eligible for return. You can request a return from your user account. Visit Refund Policy page for detailed return and refund rules.